Grapevining...
Mod Documentation
How to moderate effectively
Core Moderation Rules
Essential guidelines for using the moderation system
When AutoMod Acts
- • If AutoMod's action is correct → Click "Reviewed"
- • If AutoMod's action is wrong → Take proper action, don't click "Reviewed"
When AutoMod is Unsure
- • AutoMod hasn't acted or is unsure → You take proper action
- • If everything is good & no action required then click "Reviewed" in this case
Available Actions
Understanding each moderation action and when to use them
Delete & Warn
Deletes the post/comment and sends a warning notification to the user. Use when content violates rules.
Reviewed
Mark as reviewed with no further action needed. Content stays, case is closed.
Flag to Admin
Triggers an email alert to all admins. Use when you need a second opinion or escalation.
Ban User
Permanent ban from the community. Reserved for repeat offenders and serious violations.
Shadow Ban
User can post but others can't see their content. Useful for handling trolls quietly.
Unshadow Ban
Restore a shadow-banned user back to normal status. Use when giving second chances.
Best Practices
Tips for effective and consistent moderation
Smart Moderation
- • Trust AutoMod when it's right, override when it's wrong
- • Context matters more than keywords
- • When in doubt, flag to admin
- • Shadow bans for trolls, real bans for serious violations
Efficiency Tips
- • Quick decisions prevent escalation
- • Document patterns for future reference
- • Be consistent - treat similar cases similarly
- • Your reputation depends on fair but firm actions